The first step to take if you have any problems with your order would be to contact us directly by any of the following methods;
1) Phone: 0755310088
On average, the flowers should last between 3 and 7 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, we will be happy to resend a new set of flowers. We reserve the right to request photos or images of the original flowers.
To assist us in quality control, it is our policy to collect the original flowers. Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of or images are unavailable.
If the recipient receives damaged or sub-standard flowers, please contact us immediately so that we can arrange one of the following:
* a re-send on the next available delivery date; or
* a full or partial refund (% refund depends on the specific circumstances of the issue).
Typically we will not offer both a refund and a resend. Where flowers have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine what is going wrong with our system and to claim compensation if possible from our courier (as appropriate). It is important that we are contacted as soon as possible regarding issues. We will, at our discretion consider issues raised after the 3-day deadline but reserve the right to refuse the options of refunding or resending the order.
It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.
Time frame – If a refund or redelivery has been approved, this will be done at our earliest convenience. Usually within 24-48 hours.
Refund Method – Refunds will only be made in the original payment method.
Flower substitutions – please always look at comments on products regarding the substitution of flowers out of season, not in stock or even due to high demand (valentines day, Mothers day ). Sometimes substitution is necessary to guarantee top quality.
Responsibility for Return & shipping costs – Flowers or plants must be returned within 3 days of being received. This must be done at the cost of the customer unless otherwise agreed to by our management.
Returned Product Condition – In order to be accepted as a returned product must be returned in the same condition they were received. This includes any packaging and wrapping. Flowers and plants that are being returned will be assessed for how well they have been cared for.
Change of mind returns – We will not accept change of mind returns on any of our products. In order to qualify for returns or refunds, there must be some fault with either the product or the service received.