Online Ordering
Everything you need to know before placing an order online.
Where do I put the recipient’s phone number?
Add the recipient’s phone number in the Order Notes section at checkout.
Where do I put special delivery instructions?
Please enter any special delivery instructions in the Customer Notes or Order Notes section at checkout.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, debit cards, PayPal, and Afterpay.
Can I pick up my order?
Yes — simply select Pick Up at checkout and add your preferred pick-up date.
What services do you offer?
We offer:
- Custom floral arrangements for birthdays, anniversaries, sympathy, weddings, events, and everyday occasions.
- Speaking Roses — real roses printed with your message, name, or logo.
- Gift add-ons including balloons, teddy bears, plants, and more.
- In-store pick-up, local delivery, and international flower delivery.
Can I order in advance?
Yes — we welcome advance orders for any occasion.
Simply select your preferred delivery or pick-up date at checkout, and we’ll take care of the rest.
How do I request a custom arrangement?
For a custom bouquet or special request, you can choose from our Designer’s Choice options online, or contact us directly by phone or through our contact page.
We’ll work with you to create something beautiful to suit your occasion, colours, and style.
Delivery Policy & Terms
Delivery windows, fees, hospitals, suburbs, and what happens if a delivery needs extra care.
What is the cut-off time for same-day online and phone orders?
Order before 2PM, Monday to Saturday, for same-day delivery.
What is the delivery cost?
Our delivery fee varies by suburb:
- Free delivery to all Gold Coast hospitals.
- $15 to most local suburbs.
- $20 for outer areas, including Tugun and similar distances.
You’ll see the exact delivery fee at checkout based on your delivery address.
What are your delivery hours?
We deliver Monday to Saturday, between 10:30 AM and 5:30 PM.
Can I choose a specific delivery time?
For standard delivery, you can request a morning or afternoon delivery window.
If you need delivery at a specific time, please select Express Delivery at checkout. This allows you to nominate your preferred time for an extra fee.
Do you deliver on weekends?
Yes — we deliver on Saturdays.
We are closed on Sundays and do not offer Sunday deliveries.
Is there a delivery fee to hospitals?
No — we offer free delivery to all Gold Coast hospitals.
Simply select Hospital Delivery at checkout.
What areas do you deliver to?
We deliver across the Gold Coast. You can view the full list of suburbs we deliver to on our Where We Deliver page.
What happens if the delivery can’t be completed?
If a delivery cannot be completed — for example, due to access issues or an incorrect address — the order will be returned to the shop.
We’ll contact you to arrange pick-up or re-delivery. Additional fees may apply.
What if the recipient isn’t available at the time of delivery?
If the recipient isn’t available, we’ll leave the flowers in a safe place or with a reception, concierge, or neighbour where possible.
If there’s no safe place, the flowers will be returned to our shop and a re-delivery fee will apply for another delivery attempt.
What happens if my delivery is delayed?
We always aim to deliver on time, but delays can sometimes occur due to traffic, weather, or access issues.
If there’s a delay, we’ll do our best to contact you or the recipient and provide an update on the delivery status.
Can I request delivery on a public holiday?
We are closed on public holidays and do not offer delivery on those days.
If an order is placed for a public holiday, it will be delivered on the next business day. For advance orders that fall on a public holiday, we’ll contact you to confirm or reschedule.
Do you deliver outside the Gold Coast?
For areas outside the Gold Coast, please contact us directly. We may be able to arrange delivery through our partner florists.
Order Issues & Changes
Quick answers for changes, incorrect details, damage, or anything unexpected.
Can I cancel or change my order after placing it?
Yes — you can cancel or make changes if you contact us before your order is dispatched.
Please call us on 07 5632 8633 as soon as possible, and we’ll do our best to help.
What should I do if there’s an issue with my order?
Please call us on 07 5632 8633. We’ll be happy to help resolve it.
What if I entered the wrong delivery details?
Please contact us on 07 5632 8633 as soon as possible.
If your order hasn’t been dispatched yet, we’ll happily update the delivery details for you.
What if my flowers arrive damaged or not as expected?
We take great care with every arrangement.
If there’s any issue with your order, please contact us within 24 hours of delivery so we can resolve it promptly.
Product Information
Useful details about substitutions, sizing, and gift extras.
What if a specific flower isn’t available?
If a flower isn’t available, we’ll substitute it with a similar bloom of equal or greater value.
We always aim to maintain the style, colour palette, and overall look of the arrangement.
What’s the difference between Standard, Classic, and Premium sizes?
- Standard — a smaller arrangement with fewer flowers.
- Classic — our most popular size and the one usually shown in photos.
- Premium — a fuller, more luxurious arrangement with extra blooms for maximum impact.
Choose the size that best suits your occasion and budget — every bouquet is handcrafted with care.
Can I include gift add-ons with my flower order?
Yes — you can add balloons, teddy bears, plants, and selected gifts to your order.
Special Occasions & Events
For weddings, events, corporate flowers, and secure delivery locations.
Do you offer flowers for weddings, events, or corporate functions?
Yes — we create flowers for weddings, events, corporate functions, and special occasions across the Gold Coast.
For larger or custom event orders, please contact us directly so we can discuss your brief, colours, style, budget, and delivery requirements.
How far in advance should I book for a wedding or event?
We recommend booking as soon as you know your event details.
This helps ensure availability and gives us time to design your perfect flowers.
Do you deliver to businesses, events, or secure locations?
Yes — we deliver to businesses, events, venues, and secure locations across the Gold Coast.
If special access is required, such as security codes, delivery docks, loading zones, or timed drop-offs, please include the details in the Order Notes at checkout.
Still need a hand?
Our Southport team is here to help with online orders, delivery questions, custom bouquets, and special requests.